I’ve been conducting user research and usability tests for over 10 years. I’m experienced with setting up both traditional usability lab studies and remote usability (which I often find to be more useful and less costly) sessions. I’m also very good at guerrilla usability methods when I need user research, but the budget or project schedule doesn’t allow for traditional research methods.

Examples:

Usability process planning. I’ve often had to come up with a process for incorporating user research into the existing design and development cycles within the companies I’ve worked. Here are some flows I put together to help communicate the steps that are needed to complete user research.

The standard usability plan
A plan for regular monthly user testing
Tips for conducting guerrilla usability in public places

Test results – I do two types of reports after completing a user study: a quick result and a more detailed report.

Quick results for search project
Another Quick results for a desktop security suite
Detailed findings report for a customer account management site

Analysis of Customer comments and feedback form submissions. Often sifting through website feedback and surveys is the last thing UX folks have time to do, but it often really highlights problems that are often not seen via other tools.

Voice of the customer report

Heuristic Evaluations/Expert Reviews. I do these all the time. In fact, I have a side business where I help identify areas on websites, mobile apps and software that need improvement. Often they are ideal for companies who don’t have UX folks on staff and don’t have the time or budget for user research.

Expert review of a freelance writer’s website (large file!)
Expert review of a financial section of a website