I’m an independent consultant specializing in user research, UX design, and usability testing.

UX. User Experience. Usability. Design. User Interface. User Research. Wow, there are a lot of buzz words floating around that mean different things to different people. We all want cool, slick interfaces. We want them to work flawlessly, solve our users’ problems and make us lots of money. Yet our timelines are getting shorter and our resources (both human and financial) are getting tighter. User expectations are getting higher and higher. Users wonder why your products aren’t as simple and intuitive as other products they use daily (mostly products by Apple, Google and Facebook.)

And let’s not even start on all the screens we touch nowadays. Smartphones, tablets, laptops, TVs, game consoles. Heck, checking out at Walmart often requires a few screens (credit card pad, self checkout). How are you to design something great in a world of ever increasing devices requiring your product to work on its screen?

I’m not going to sugar-coat it; it’s tough to design great experiences because a user’s experience with your company goes way beyond the screens of your current project. One bad phone call with customer service or a mysterious error message can ruin a customer’s experience. Often times designing a bad experience requires just as much effort and costs just as much – or more – as as designing a great one. So, what do you do?

That’s where I come in. I’m here to help take the mystery out of making a great digital product whether it be a mobile app, website, landing page, super-complex banking application, whatever. My job is to help you get to know your users – and you are one of the users of the product you want to build. If your product doesn’t meet your business goals, you lose money. You might go out of business. You might generate tons of expensive customer support phone calls. Your product has to work for you too or it’s not a success.

When you hire me for your project, I not only help you understand your users’ needs, lives and goals, but I also help you understand how your organization currently gets things done and how that helps or hurts when developing the products you need to build.

So who am I? I’m a passionate – often opinionated – user experience designer, UX researcher and digital culture junkie with over 16 years experience with producing online products. My clients include NCR, Comcast, Universal, Vanguard, Southco, University of Baltimore, and the Maryland Institute College of Art.

I don’t do graphics. I study people’s behavior and what they do with their devices. I research what motivates them and how they see the world. I then take that research and help you apply it to your business. My deliverables could be a report, a set of wireframes/sketches of a possible solution, or a field study where I spend time with your employees figuring out how they truly get their jobs done and how technology could make them more efficient. Everything is customized to you.

I’ve worked for small startups in New York City like kozmo.com (a dotcom boom poster child that was a great concept but grew too quickly and ultimately went bust). I’ve worked on large consumer sites like Comcast.net (25 million people visit Comcast.net each month!) and the 401k site for Vanguard (Billions and billions of dollars are in company 401ks and Vanguard.com is how many employees manage their retirement savings).

Lately, I’ve focused on mobile apps in the enterprise of large companies and other self-service tools that are now being adapted to tablets and smartphones.

I have an M.A. in Interaction Design from the University of Baltimore. My undergraduate degree is in Communications from Emory & Henry College.

I reside in sunny Orlando, FL.

You can follow my adventures on twitter @eddiejams or if you want to talk to me about how I can help your company, use my contact page.