I've been conducting user research and usability tests for over 10 years. I'm experienced with setting up both tradition... Show project details

This is what every project team wants -- right now, this minute! Deliverables are where weeks of work, thinking, experim... Show project details

With 26 million customers, Comcast has a great incentive to make its users' account management tasks, such as paying the... Show project details

When I first started working at Comcast, our sales through Comcast.com were very small. More than 12 million customers v... Show project details

Comcast wanted to be a leader in the online video space and wanted to start a user-generated video site (similar to Yout... Show project details

Designing self-service help and support sites is tough. It has the potential to save a business a lot of money, if done ... Show project details